System Status
A high-level view of platform availability and our communications plan when something does go wrong.
No incidents in progress. This page is updated manually when an incident is detected; for real-time deep monitoring, contact our team for an enterprise SLA.
Components
Infrastructure & Backups
Tribe AccredAI runs on managed cloud infrastructure with daily encrypted database backups and point-in-time recovery covering the last seven days. Evidence files are stored with redundant object storage. Extended retention is available on Enterprise plans.
Incident Communications Plan
When an incident is confirmed, we follow this cadence:
- Initial notice — posted to this page within 30 minutes of detection, with affected components and a brief description of impact.
- Progress updates — at least every 60 minutes while the incident is open, including any new findings, workarounds, and ETA where possible.
- Resolution notice — posted once services are fully restored and verified.
- Post-incident review — published within 5 business days for Severity 1 and 2 incidents, covering root cause, customer impact, and remediation steps.
Severity Levels
- Sev 1 — platform unavailable or data integrity risk. Immediate response, all-hands.
- Sev 2 — major feature degraded for many users (auth, payments, uploads). Same-day response.
- Sev 3 — minor feature degradation or limited user impact. Tracked and resolved in the next release window.
Subscribe to Updates
To receive incident notifications by email, write to support@accredai.com and we'll add you to the notification list. Enterprise customers additionally receive direct notification through their assigned continuity contact.
Reporting an Issue
If you are experiencing a problem that is not reflected here, please report it to support@accredai.com with a short description, the time it started, and a screenshot if possible. Security-related concerns should go to security@accredai.com.